Support Policy
1. Response Time: Our support team will respond to your inquiries within 24 hours of receiving them.
2. Support Channels: We offer support through email, phone, and live chat. You can choose the channel that is most convenient for you.
3. Support Hours: Our support team is available from Monday to Saturday, 10 am to 6 pm EST.
4. Escalation Process: If your issue is not resolved within a reasonable time frame, it will be escalated to a higher level of support.
5. Issue Resolution: Our support team will work diligently to resolve your issue as quickly as possible. If we are unable to resolve your issue, we will provide you with a clear explanation of why and offer alternative solutions.
6. Customer Satisfaction: We strive to provide excellent customer service and will do everything we can to ensure your satisfaction. If you are not satisfied with our support, please let us know so we can work to resolve the issue.
